Apple Recruitment Software Engineer - Contact Center (Hyderabad)

About company :- Apple Inc. is an American multinational technology company headquartered in Cupertino, California, that designs, develops, and sells consumer electronics, computer software, and online services. 

The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

Imagine what you could do here!

Apple's IS & T team is looking for highly motivated and talented engineers to build the next generation Contact Centre Platform, partnering with highly skilled global and regional colleagues, in a fast paced and exciting environment.

The IS&T Customer Systems team delivers many of the key global applications used in Apple’s Global sites, including the Contact Centre Voice and eServices Platform and it’s integrations with other Contact Centre tools

Key Qualification for Apple Software Engineer 
  • Expertise in contact center application design/development
  • Expertise on Genesys interaction routing
  • Good knowledge of JAVA/ J2EE, Javascript programming
  • Experience on Genesys Contact Center Solutions
  • Good knowledge of Contact Center Reporting
  • Experience using GIT
  • Experience in large enterprise & global engineering, development and support
  • Experience in Machine Learning and predictive analytics is a plus
  • Excellent verbal and documentation skills (Able to communicate with more non-technical business users)
  • Good analytical skills and ability to research and present findings
  • Strong Problem solving abilities
  • Solid team player with excellent collaboration skills
  • Pro-active and able to work on own initiative
  • Attention to details
  • Familiarity with Mac OS desirable

Description :-

The successful applicant will have a proven technical background in contact center interaction routing, be committed to customer experience, be a strong leader and advocate for the global team, and thrive in a fast-paced, dynamic environment.

- As the Contact Center Applications Lead, Design, Develop, Implement, Deploy and Support contact center interaction routing applications

- Support Contact Center initiatives, working with the global and regional business owners to identify and define opportunities and deliverables.

- Manage a team of software engineers, providing technical guidance and mentorship

- Develop critical system components as well as review team deliverables for accuracy, quality, and completeness

- Mentor and develop skills of software engineers in the team

- Drive documentation of technical design and system architecture

- Build prototypes using known or new technologies 

- Handle daring schedules with multi-functional teams to achieve large initiatives 

- Tier 3 operational support of the Contact Center Voice and eServices solution, taking ownership of mitigation, resolution and followup for impactful P1/P0 incidents and lower priority recurring issues, as part of a 24*7 global support team

- Contribute towards optimizing the Genesys Orchestration platform and ensure it is appropriately scaled to meet business and IST needs

Educational Qualification :- BE/BTech degree or equivalent technical experience

Important date :-
Application starting :- 4 may 2021
Application deadline :- any time 

Important link :- 
Full Notification :- Click Here
Apply online :upload your Cv

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