Tech Mahindra Recruitment 2021 for Associate TIM Engineer | Apply Online | latest Job Update

About Tech Mahindra - Tech Mahindra is an Indian multinational company that provides information technology (IT) and business process outsourcing (BPO) services. A subsidiary of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai.
Name of Organization - Tech Mahindra

Total Vacancy - 01 

Post name - Associate TIM Engineer

Total Experience -  3 to 15 Years

Job Location - CHANDIGARH (India)

Educational Qualification
A Bachelor’s or Higher Degree is the minimum entry required for the position

Roles & Responsibilities - 
  • Serve as the first point of contact for customers seeking technical assistance over the phone/email/chat.
  • Perform remote troubleshooting through diagnostic techniques/tools and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on IT products or services.
  • Record events and problems and their resolution in logs.
  • Follow up and update customer status and information.
  • Pass on any feedback or suggestions by customers to the appropriate internal team.
  • Identify and suggest possible improvements on procedures.

Desired Skills

  • Experience in supporting and troubleshooting Desktop, Laptops, Peripherals, Applications and Windows Operating System related issues.
  • Basic Knowledge of Networking, VPN, DNS, DHCP, TCP/IP and Antivirus related troubleshooting.
  • Assertive communication skills (written/Verbal) with the ability to deal with users at all levels in organization and customer service orientation.
  • Excellent listening skills.
  • Knowledge of MS Office.
  • Exposure on remote management tools and workflow.
  • Ability to logically and effectively priorities, schedule work and execute tasks in a high pressure environment.
  • Extremely motivated team player with solid time management skills.
  • Ability to meet deadlines and work well under pressure.
  • Should also be flexible to work 24*7.
  • Starting Date of Online - 16/07/2021 
  • Last date apply online -  15/08/2021


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